Assistance
ASSISTANCE
Online, as in real life, the laws apply and you must respect them. Respect for others is also a fundamental notion in your use of online communication tools.
If you encounter situations such as cyberharassment, commercial abuse, illegal content, etc., tools exist to help you.
BEE SECURE Helpline
The BEE SECURE Helpline (Tel: 8002 1234) is a free, anonymous and confidential helpline for all citizens regarding online security and deals with cases of personal incidents such as personal offenses, cyberharassment, commercial abuse, false information (“hoax”) etc. Callers will benefit from personalized help and assistance.
This helpline is available Monday to Friday from 9 a.m. to 4 p.m. and can only be reached from the Luxembourg network.
Alternatively, citizens can contact the BEE SECURE Helpline team in writing via this contact form. Please note that this contact option is not confidential and is not anonymous.
BEE SECURE Stopline
The BEE SECURE Stopline allows citizens to anonymously and confidentially report three categories of illegal content distributed on the Internet:
– Content of child sexual abuse;
– Racist, revisionist, discriminatory content;
– Terrorist content.